Another in a series of articles related to association management selected from our reading list by:
Robert O. Patterson, JD
CEO/ Principal
The Center for Association Resources, Inc.
Reduce turnover and increase productivity by instilling a sense of importance in employees.
More so than in the private sector, non-profit organizations need to keep employees (or volunteers) satisfied. Non-profit workers usually work long hours for low pay, often at thankless tasks. To increase productivity and lower the turnover rate, non-profits should institute an employee-recognition program and ask for employee input for most decisions.
First, one must examine any existing reward system already in place. What parts of the system work, and what parts do not? Immediately abandon any non-effective aspects, but retain the ones that work.
Then, examine why any effective aspects are working. Usually, effective rewards single out an employee for a job well-done, making the employee feel special. The savvy recognition-program planner will keep in mind any knowledge from the existing program while planning a more comprehensive employee recognition system.
Using what already works as a foundation, the new program will integrate old ideas with new ones. For example, if the employee of the month currently receives a balloon and a gift certificate, keep handing out the balloon and certificate. Then, make a bigger scene when handing out the award.
In addition, single out other employees who do a good job each month, but who aren’t quite ready for employee of the month (or whatever award exists). These employees could receive gift cards for a smaller amount, or maybe a simple gift such as a candy bar. The point of the program is to be sure the employees feel valuable.
On top of a recognition program, asking employees for input on big decisions will give them a sense of autonomy. This lets them know that their opinions are valued. When employees feel as if they have some input, they are less likely to jump ship for a higher-paying job.
By letting employees know they are important, non-profit organizations can reduce the rate of turnover and increase satisfaction. Happy employees will perform better and stay with the organization longer. Employee recognition programs and asking employees for their opinions will foster a feeling of teamwork and mutual respect.
non-profit, productivity, turnover, employee recognition,,The Center for Association Resources
