Originally self-managed, this client organization relied on volunteers to run the day-to-day operation. Over time, they grew to require a better and more dependable solution to management and events needs. We enhanced operational efficiencies and implemented new protocols for meeting their current and future needs. Specifically we:
- Develop and manage communication systems
- Route all inquiries and increase response to less than one business day (email response is within hours)
- Centralize their database and updates with better member tracking
- Implement financial processes
- Improve dues collection and renewal rates by tying to their database
- Establish and create quarterly budget reviews
- Create and produce effective marketing initiatives
- Events are enhanced by email blasts that are tied to their database
- Increase member awareness and value with a newly designed, high-impact newsletter format
- Develop more professional marketing materials that have improved event participation
