Full Service Management

Headquarters Services

Your organization’s daily operations are handled professionally, efficiently, and effectively.

• Calls answered live in your name by our customer service team and queries, voice mail, e-mail, and fax communication responded to by one business day
• Physical presence and mailing address in a top tier, “Class A” professional and secure commercial office building
• Fully-equipped conference center
• Registration services, equipment, supplies, storage, document retention, and travel arrangements are seamlessly provided on an as-needed basis.

Membership Recruitment, Retention, and Engagement

We believe the best way to attract and retain members is through understanding, providing, and communicating what members value.  Our processes are designed to treat members with respect, process their transactions accurately, get them engaged in the organization, and make sure they feel they are receiving value from their membership.

• Answer Inquiries
• Attract, Retain, And Engage Members
• Domestic and International Chapter Development
• Dues and Accounts Receivable
• Lapsed Members Studies/Analytics
• Member Needs Assessment Surveys
• Member Retention
• Membership Development Programs
• Membership Surveys and Focus Groups

Meeting Planning and Management

The Center has the expertise and experience needed for your successful Board meeting, regional meeting, conference attended by hundreds or thousands, or for an International symposium. We have direct familiarity with almost every major hotel/resort on several continents.

We plan every detail, expertly market the event, seamlessly manage the meeting with onsite support, and synthesize feedback after the event. The Center knows how to attract attendees, using an effective mix of traditional and cutting-edge marketing techniques.  We are skilled at obtaining sponsors and exhibitors to enhance your event and help cover event expense.

Educational and Accreditation Services

Members say a primary reason they belong to your organization is education.  We work with you to provide the training your members want and deliver it using the methods they prefer.

The Center has created and maintained many well-designed certification and training programs that are profitable, valued by members, and increase the organization’s stature in their industry.

Financial Services

The Center manages all the financial processes needed to keep your organization running smoothly and we provide regular reports to facilitate decision making. From budgeting through accounts receivable and payable, we ensure security, accuracy, transparency, and compliance. We are available for special projects like fundraising, establishing a foundation, investment planning and much more.

Governance and Board Support

New Board members need an introduction to their roles and responsibilities. An issue has come up that you are not sure how to handle.  Your organization needs a strategic plan to provide the foundation for action the next two to three years. The Center trains and guides governing counsels and bodies, providing a strong foundation for good business posture.

New Board members need an introduction to their roles and responsibilities. An issue has come up that you are not sure how to handle.  You need a strategic plan to provide the foundation for action the next three years. The Center trains and guides governing counsels and bodies, providing a strong foundation for good business posture.

Organizations often use a number of volunteer committees to get the work done. We are active members of the committees, help keep those committees moving forward, and share our expertise.

We are a passionate, steadfast member of your team ready to provide the assistance needed.

Technology Solutions

The Center is an expert at using technology to enhance your management and delivery of information.  Our comprehensive IT audit looks for opportunities to enhance the effectiveness and efficiency of your  communication with multiple audiences. We can refresh your existing website or give you an attractive new look with effective content.

The Center uses cutting edge technology through our streaming video education delivery system, online testing and administration, abstract management for complex academic conferences, and for the development and content management of client websites.

Marketing, Communications, and Publication Services

It is critical that you effectively communicate the value you bring members.  We expertly use branding and content marketing to attract and retain members.  Count on us to ensure you have a powerful website, information-rich newsletter, and engaging social media strategy.

Government Relations

Our extensive experience in government relations and lobbying in multiple state legislatures and on Capitol Hill provide us clear insights into professional regulation and legislative issues affecting professional and trade associations. We provide expert advice and develop strategies to help you advocate for policies that benefit your members and your industry.

Whether a state or national issue, we monitor Issues impacting your organization and develop multiple ways to get your point of view in front of legislators.

• Build Coalitions
• Build Relationships
• Develop Position Statements
• Wok with Lobbyists
• Member Advocacy Training
• Monitor, Analyze, and Report Issues